Refund policy

Your policy is already strong and professional. Here’s a refined luxury-brand version with cleaner wording, stronger legal flow, and polished formatting for your website under Crown Concept or your store platform:

No Return / No Refund Policy

At Crown Concept, we take pride in providing premium-quality luxury hair products. Due to the intimate nature of our products and strict hygiene standards, all sales are final.

Please read this policy carefully before placing your order.

1. All Sales Are Final

We do not accept returns, exchanges, cancellations, or refunds under any circumstances, including but not limited to:

Change of mind
Incorrect selection of length, color, texture, density, or cap size
Personal preference regarding appearance or styling
Failure to review product descriptions, measurements, or policies before purchase

Once an order has been placed, it cannot be modified, canceled, or refunded.

2. Hygiene & Safety Standards

For hygiene and safety reasons, wigs, hair extensions, and related hair products are classified as personal-use items.

To protect all customers:

Returned hair products cannot be restocked or resold
We do not accept returns or exchanges, even if the item appears unused or has only been tried on

3. Product Descriptions & Product Images

We strive to display our products as accurately as possible.

Please note:

Hair color may vary slightly due to lighting, photography, monitor settings, and batch variations
Customers are responsible for reviewing all product specifications before purchasing, including:
- Length
- Density
- Lace type
- Cap size
- Texture
- Color

If you require assistance before ordering, please contact us at crownconcept17@gmail.com.

4. Incorrect or Defective Items

Although all sales are final, we take quality concerns seriously.

If you believe you received an incorrect or defective item, you must contact us within 24 hours of delivery by emailing crownconcept17@gmail.com with:

Your order number
Clear photos and/or videos of the product
Photos of the packaging received

After review, and at our sole discretion, we may offer:

A replacement
Repair
Store credit
Another appropriate resolution

Claims submitted after 24 hours of confirmed delivery will not be considered.

5. Shipping & Delivery

Once an order has been shipped and tracking information has been provided:

Crown Concept is not responsible for shipping delays, lost packages, stolen packages, or carrier-related issues
Customers must contact the shipping carrier directly regarding delivery concerns
We do not issue refunds or replacements for packages marked as “Delivered” by the courier

Please ensure your shipping address is correct before completing checkout.